Good question! Hiring a  full-time senior designer costs over six figures per year, and that’s before benefits and the time it takes to recruit and onboard them. You’re also stuck paying for their idle time when there’s no work. With our subscription, you get access to a full team of senior, multi-disciplinary designers when you need them, without the hassle of managing or paying for downtime. Unlike freelancers who are often overbooked, we guarantee consistent, reliable service.

After subscribing, you can add as many requests to your queue as you need, and we’ll tackle them in the order you set, one by one.

While most requests are finished within 48 hours, more complex ones can take longer. We always provide upfront clear, realistic delivery dates and establish milestones for larger or more detailed projects.

Typical requests are delivered in 48 hours on average. This includes a brand concept, landing page, collection of social templates, etc. If a request is much larger in size, expect to receive deliverables every 24 hours until the entire request is complete.

You might be surprised to hear this, but usershape is actually an agency of three. This means you’ll work directly with founders of usershape. However, power-up design requests such as animations or custom illustrations are provided by partner designers.

We understand you may not have enough work to fill up entire month. Perhaps you only have one or two requests at the moment. That’s where pausing your subscription comes in handy.

Billing cycles are based on 31 day period. Let’s say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you’ll have 10 days of service remaining to be used anytime in the future.

Larger requests are divided on our end, and you’ll receive a reasonable amount of progress every 24-48 hours until the entire request is finished.

Most requests are designed in Figma.

We provide plenty of flexibility for submitting tasks through our 👨🏻‍💻 Client’s portal. Clients commonly make requests directly there, share Google Docs or wireframes, or even record a Loom video for those who prefer not to write detailed briefs. If it can be linked or shared in Client’s portal, it works for us.

No worries! We’ll continue to revise the design until you’re 100% satisfied.

We do not cover the following design work: 3D modeling, animated graphics (GIFS, etc.), document design (medical forms, etc.), complex packaging, extensive print design (magazines, books, etc.) and Adobe InDesign documents.

That’s perfectly okay. You can pause your subscription once you’re finished and reactivate it when new projects come up. This way, you won’t lose any of your remaining subscription time.

Immediately upon sign up. Literally, it’s as simple.

For any changes to your plan, simply use a Subscription tab in 👨🏻‍💻 Client’s portal. Upgrade costs are prorated during your current billing cycle.

For downgrades, your plan will renew at the lower level on your next billing date.

To cancel, all you have to do is also updating desired for that Subscription tab on Client’s portal.

We work tirelessly to revise and tweak and refine until you love our work. Considering the amount of effort, attention, and quality that we pour into our work, we cannot issue refunds.